Turn off the pump
Turn off all of the valves on the pipework coming from the swimming pool to the pump, normally these are the suction and skimmer pipework valves
Take the clear lid off of the pump, fill the pump with water, a hose or jug will do fine, and then replace the lid
Turn the pump back on
Slowly fully open one of the valves, through the clear lid you should see water coming in to the pump
Run for 2 – 3 minutes, the pump should completely fill with water
When the pump is full of water slowly open the remaining valves
If there is still no water in the pump then close the valves, turn off the pump and repeat process. If this still does not work contact us, you may have an air leak in the pipework.